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Past Events
Since the launch of the user group in 2007, the Siebel User Group
Australia (SUGA) in conjunction with the Oracle Application User Group (OAUG) has
put together events on topical issues related to the latest release of the Siebel
8.0 application.
19 November 2009 - Siebel Career Update - What am I worth 2010?
What am I worth? What do agencies and employers look for in Siebel
candidates? How do I find the best Siebel roles? In our last event for the year,
we'll be covering these and more questions about the Siebel employment market.
So if you're currently thinking about your next Siebel role or are just curious
about market salary/contract rates, what you should have in your CV, what you
should (and shouldn't) say in an interview or any other aspect of Siebel careers
and recruitment, come along and hear from a selection of experienced recruiters,
HR and line managers on how to best position yourself for your next role.
Our final event for the year will be held on Thursday 19 November
2009. This event will be a presentation from the following speakers:-
Simon Moss
Simon is a Director of The Recruitment Company (better known as TRC). He
has specialised in Siebel recruitment since 1998 and has, at one time or
another, recruited for the majority of Australia's Siebel projects. Simon
changed roles at the beginning of 2009 and currently heads up TRC Group's
Public Sector division. TRC Group are one of only 9 agencies approved to
supply Siebel contractors to NSW Government on the new C100 contract.
Sarah Gregorowski
Sarah Gregorowski, Sarah has been recruiting in Australia for three years
and took over from Simon Moss as TRC Group's Siebel specialist in January
2009. Prior to running TRC Group's Siebel desk Sarah specialised in the
recruitment of business analysis and testing candidates within the
investment banking sector.
Paul Ansell
Paul has been a Recruitment Consultant for the past 9 years in both the UK
& Australia. Currently an owner and Director of TRS, he has consistently
offered both his clients and candidates an outstanding ability to understand
their needs and match their requirements precisely. Paul understands the 3 key
elements within the recruitment process; The Client and the position in hand,
The Candidate and exactly what they want, coupled with a deep understanding of
the technology that he is recruiting. Paul is the Lead Consultant within the
Siebel CRM & BI market within TRS.
Robert Leatch
Robert is a veteran IT and Siebel professional with many years experience in
hands-on technical roles and in leading and managing large scale IT projects
and implementations. He has significant experience as a line manager in
recruiting Siebel professionals to staff teams for which he is responsible.
Kim Delaney
Kim is HR/Operations Manager for Bright Blue Solutions, a leading Siebel and
Oracle BI Consultancy in the Australian market. Kim has over 20 years HR and
recruitment experience, much of which has been gained recruiting IT and other
Consultants for Professional Services and Consulting organizations.
20 August 2009 - Real World Integration
Real World Integration: the theories,
practicalities and pitfalls of making enterprise applications communicate.
The event will feature a moderated panel discussion on integrating Siebel. Three
integration specialists share their experiences and give their thoughts on the
practical implications of the service oriented architecture.
The panel included:
Gus Tanudji
Gus is a Siebel Technical Architect/PM. He has been involved in Siebel
integration projects since 2000, constructing both realtime and non realtime interfaces.
James Neave
James is an Integration Architect specialising in webMethods, Java and BPM,
who's spent the past nine years integrating ancient mainframes, modern
web systems and everything in between - even Siebel.
Chris Marais
Chris is an OBIEE (Oracle BI Enterprise Edition) practitioner who cut his
teeth integrating Siebel applications with decision support systems,
using both proprietary vendor solutions and purpose built code.
Stuart Hamilton (moderator)
Stuart's a Siebel integration specialist whose first integration used
COM in VBA for an interactive hookup with Siebel 98. He's been building
variations of the same interface ever since.
4 June 2009 - Siebel and Customer Interactive Solutions
In a time of Global Financial challenges that is the current economic climate,
companies need to work smarter, not just harder. With the right combination of
Customer Relationship Management tools, businesses can be more strategic - and
more profitable - by applying their resources more efficiently to serving and
developing customers.
This is especially true when providing customers with a
superior contact experience. In the world of the contact centre, it's
all about connecting your customers to the right people with the right information
as quickly as possible.
We are very pleased to announce the experts in
Interaction Management Robert Allman, General Manager, Customer Interactive
Solutions (CIS) and Chris Grimshaw, Solution Architect - Customer Interactive
Solutions of Dimension Data, together with representatives from Genesys, will
be presenting an overview of this new strategic imperative and its significance
as a complimenting solution to Siebel.
Presenter Profiles
Robert Allman
Robert is the General Manager, Customer Interactive Solutions (CIS) for Dimension Data Australia.
Robert has more than 10 years experience in the contact centre and IT industries.
Prior to joining Dimension Data Australia, he was General Manager of CIS for
Dimension Data South Africa, where he leveraged his experience as a CIS Consultant.
Before Dimension Data, Robert worked for UK-based contact centre company,
The Merchants Group, where he was responsible for managing client relationships,
service levels, account profitability, IT development and business strategy.
Chris Grimshaw
Chris is the Solution Architect for Customer Interactive Solutions at
Dimension Data Australia.
Chris has been a Solution Architect in Dimension Data's Customer
Interactive Solutions group for the past 2 years, architecting bespoke
Contact Centre solutions for major Australian clients and has over 12
years experience in the Contact Centre industry.
Prior to joining Dimension Data Chris was a Solution Architect in the
UK for British Telecom's dedicated Major Clients Contact Centre
design and deliver team - BT eCRM Solutions.
Chris' technology focus has been across a number of technologies,
including Cisco, Genesys, Verint and numerous switch vendors, but his main
aim is to deliver complete end to end contact centre solutions.
26 February 2009 - "Siebel Business Process Automation & An Interview With A Siebel TAM"
Business Process Automation in Siebel is something that is required in every project - but how to do it?
Siebel provides a variety of methods including Task Based UI, Smartscript, Business Rules, Workflow and
Script. Dennis Thong, Principal Technical Account Manager (TAM) with Oracle will present an overview of
the configuration options, how they work, and when to use them.
Ever wondered what a Siebel TAM actually does? The second part of the evening will present a unique insight,
with our "interview with a TAM!". Dennis Thong and his fellow TAMs from Oracle will open up to
SUGA on the insights gleaned from their unique jobs. What's the most common problem they come across?
What's the best implementation they've worked on? The worst?
20 November 2008 - "Siebel in the Human Services Arena"
Siebel CRM has traditionally been used by private sector organisations to
optimise their front office operations to drive increased efficiencies in
the area of Sales, Marketing & Customer Service. However, in recent times,
public sector organisations have also been increasingly adopting the use of
CRM technologies to solve business challenges within their own
organisations. This has been driven in part due to the rising demand of
citizens for the same level of service and support provided by the private
sector.
We would like to invite you to our last Sydney event for the calendar year
on Thursday 20 November 2008 to hear from one of the first public
sector organisations in Australia to have implemented Siebel to solve some
of these challenges. Presenting on the night will be Kerry Holling,
CIO, from the NSW Department of Community Services (DOCS), where Siebel has
been implemented as the organisation wide front-office platform of choice.
Join us to hear Kerry share his insights and perspectives on Siebel both in
his organisation as well as in the broader Human Services arena.
21 August 2008 - "The Single
View of a Customer - Myth or Reality"
Organisations implement CRM to achieve the vision of a single view of the
customer. Is this vision achievable or an unobtainable goal? It is one
thing to capture customer information but how do organisations deal with
customer information captured in different ways? Can your CRM system
recognize that John, Jonathan and Johnny Doe are the same person? Is AA B
Plumbing the same business as A B Plumbers? What are the best approaches in
Siebel to searching, data quality and data correction? What is your approach
to customer master data management?
Join us for our next panel event on Thursday 21st Aug 2008 to hear Siebel
specialists talk about their experiences in managing this issue in their
previous projects. This discussion will be a moderated panel with the
following expert Siebel professionals:-
• Greg Lansom, Director Business System Support, Dept of
Community Services
• Mike Peppou, CRM Lead, News Corporation
• Rahul Dutta, Dev & Support Mgr, NSW Government Licensing
Service
This panel discussion will be moderated by Tom McCutcheon, an experienced
Application Architect from AMP. Tom is also a member of the SUGA organising
committee.
There is no charge to attend SUGA events. However,
registration is required for catering purposes; please register if you
intend to attend. Additional sponsorship opportunities are available
to organizations interested in supporting the user group and the Siebel
community.
22 May 2008 - "Siebel 8.1 - What's Coming Up"
As a prelude to the upcoming release of the new version Siebel 8.1, we featured a presentation on “Siebel 8.1 – What’s Coming Up”. There
was
also a presentation by Trillium Software on the latest in CRM data quality
tools.
Presenting from Oracle was
Wayne Houghton (Sales
Consulting Director). Wayne has been working with the Siebel product for the
past eight years and is responsible for managing the entire Siebel solutions
consulting team in ANZ. He provided in an insight into what new
features we may expect in the new Siebel 8.1.
Jonathan Miller
(Technology Alliances Manager) presenting from Trillium
discussed the importance of data quality in successful CRM implementations.
21 Feb 2008 - "The role that Siebel
plays in your Enterprise"
Does Siebel play a consistent role in the enterprise architecture of different
organisations? Or does it do different things, including acting as a customer
master, front end application, data source or integration hub? The following
Siebel professionals shared their thoughts on this topic.
Richard Eden - Siebel
Program Manager, Department of Community Services (DoCS). Richard holds
key program management responsibility for the Siebel deployment at DoCS.
The department has implemented Siebel to support the needs of 3000 Case Workers
as well as to allow external agencies to co-manage cases and to open a new
channel for mandatory reporters to allow them to report children at risk of
harm.
Bruce Massey - Customer
Systems Manager, Merck Sharp Dohme Australia (MSDA). Bruce played a key role in
managing the end to end design & delivery of the Siebel CRM program at MSDA. The
purpose of the MSDA's CRM program is to implement the processes, competencies
and technologies required to support MSDA's customer facing initiatives. As part
of this project, the Siebel application has been successfully deployed to all
field sales representatives as well as customer service staff within MSDA.
Mike Read – Business
Manager, Optus Business. Mike has been involved in the Siebel CRM program at
Optus for seven years from its start. Mike has played a number of roles in
the Siebel program at Optus and he has been responsible for Business units
to IT liaison, the integration of Siebel into Business processes and vice
versa.
The discussion was moderated by Stuart Hamilton. Stuart is an experienced
Senior Siebel Consultant, and is currently the Integration Lead at News
Limited. For photos from the event, Click Here.
22 Nov 2007 - "Siebel 8.0 Upgrade - An Australian Case Study"
This event featured a presentation on Australia's first ever Siebel 8.0 upgrade project at Lion Nathan. Cathy Lowe, IT Capability Manager at Lion Nathan and Riccardo Roma, Principal Consultant at Bright Blue Solutions, recounted their project experiences, what worked well, what to look out for, what they would and wouldn't do again and other helpful hints and tips. Click here to download a copy of the presentation from the event. Click here to view photos from this event.
27 Sept 2007 - "Siebel Upgrade Strategies"
This event featured a moderated panel discussion on Siebel upgrade strategies. The event featured three senior Siebel specialists talking about their experiences working on current Siebel implementations/upgrades in Australia. Panel participants included the following expert Siebel professionals:-
Robert Leatch - Technology Group Manager CRM, News Limited. Robert manages the strategic deployment of all CRM related technologies for the overall News Limited Group and he is also responsible for managing the solution architecture and project teams for the entire Siebel programme at News Limited.
David Young - Team Leader Corporate Siebel Team, Sing Tel Optus. David has key project management responsibility across both project and support functions for the Siebel CRM SMART (Sales & Marketing Account Relationship Tool) application at Optus. The Siebel SMART application has been deployed to over 1200 users thoughout Australia at Optus Business. David had active involvement in both the Siebel 6 to 7.7 and 7.7 to 7.8 upgrades at Optus.
Bill Springett - Relationship Builder Development Manager, Westpac. Bill manages the end to end design & delivery of the Relationship Builder application, which is Westpac's Siebel CRM platform. This platform was upgraded from Siebel 7.5 to 7.8 in January of this year, and Bill played a key role in this project.
To view photos from this event, click here.
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